Deliveries are made to Canada and the continental United States by Canada Post, in collaboration with United States Postal Service when necessary. For other destinations, contact us at email@example.com before placing the order. It is not possible to deliver to post office boxes.
Delivery times are usually 5 to 7 business days, but may vary according to destination, time of year and weather conditions or transport. JuventeDC cannot be held responsible for longer than normal delivery times.
Products are sent to the address indicated by the “buyer” when ordered online. JuventeDC is not responsible for difficulties and delays in delivery due to wrong or incomplete address.
Delivery is free for all addresses in Canada and the continental United States. For other countries, delivery charges will be invoiced in addition and on an individual basis.
For the Discovery Sample Trio (free of charge), handling and shipping costs are the responsibility of the buyer. They are $ 9.50 CDN for Canada and $ 9.50 USD for the continental United States. The distribution of samples is limited to one trio per email address and civic address.
RETURNS AND REFUNDS
If the “buyer” is not satisfied with his /her purchases, he/she must contact the “seller” within 15 days following the date of receipt of the order to request a refund. After this time, or if there is less than 80% content remaining in the pots, no refund request will be considered.
The creams must be returned, with «Your Juvente order receipt», to JuventeDC – Customer service, 175, avenue des Ateliers, Montmagny, Quebec, G5V 0G8, Canada. Return shipping charges remain the responsibility of the “buyer”.
Free samples are not exchangeable and the Discovery Sample Trio shipping and handling fees are non- refundable.